Frequently Asked Questions
Everything you need to know about your Yale Home experience.
What is your standard shipping timeline?
We offer standard ground shipping on all orders. Most items are processed within 1-2 business days and arrive within 5-7 business days depending on your location.
What is the Yale Home return policy?
We want you to love your home. If you are not satisfied, you can return your items within 30 days of delivery for a full refund, provided they are in original condition and packaging.
Do you offer professional installation services?
While our products are designed for easy DIY installation, we partner with certified local technicians in select areas to provide professional assembly for furniture and smart home devices.
Are your products covered by a warranty?
Yes, all Yale Home products come with a one-year limited warranty that covers manufacturing defects and structural failures under normal residential use.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.